Privacy Policy
Last updated: September 8, 2026
1. Introduction
This Privacy Policy explains how Doorman AI Corp. (“Doorman AI,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit mydoorman.ai (the “Site”) or interact with the Doorman AI virtual doorman platform (the “Service”), including by text message (SMS) or voice call.
The Service is operated on behalf of the residential buildings and property managers that contract with Doorman AI.
2. Information We Collect
2.1 Information You or Your Building Provide
We may collect contact details, including your name, phone number, and email address; building and apartment information; and account or access details provided by you, your property manager, or your building when enabling the Service.
2.2 Communications
We may collect the content of text messages and voice calls exchanged with the Doorman AI agent, including recordings and transcriptions created for quality, safety, training, and service-improvement purposes.
2.3 Service Activity
We may collect information about visitor, delivery, maintenance, leasing, and access activity processed through the Service, including dates, times, and related details.
2.4 Site Data
When you visit the Site, we may automatically collect standard technical information, such as your IP address, browser type, device information, and the pages you view.
3. How We Use Information
We use personal information to:
- Operate, maintain, and improve the Service, including routing visitor, delivery, maintenance, and leasing communications.
- Send service-related text messages and make service-related calls you have consented to receive.
- Support the safety and security of the Service and the buildings that use it.
- Comply with legal obligations.
- Respond to inquiries and requests.
4. Text Messaging and Mobile Information
4.1 No Sharing of Mobile Numbers
We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes.
4.2 Message Frequency
Message frequency varies based on your interactions with the Service and activity at your building.
4.3 Message and Data Rates
Message and data rates may apply.
4.4 Opt-Out and Help
You may opt out of text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Reply HELP for assistance, contact us at info@mydoorman.ai, or contact your building management to change your messaging preferences.
If you opt out, we may notify your building management. Critical building notices may be delivered through another channel, such as phone, email, or the building intercom.
5. Call Recordings and AI Interactions
When you speak with the Doorman AI agent, you are interacting with an artificial intelligence system.
Calls may be recorded, transcribed, and monitored for quality, safety, training, and service-improvement purposes, as disclosed at the beginning of the call. We use these recordings and transcriptions to operate and improve the Service.
6. How We Share Information
We may share personal information:
- With the property manager and building staff for your building when necessary to operate the Service.
- With service providers that help us operate the Service, including telecommunications and messaging providers such as Twilio, subject to appropriate contractual protections.
- To comply with applicable law or legal process, or to protect rights, safety, and property.
- In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Privacy Policy.
We do not sell personal information or share personal information with third parties for their own marketing purposes.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer needed for these purposes, we may delete or de-identify it in accordance with our applicable retention practices.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
You may opt out of text messages as described in Section 4.
You may request access to, correction of, or deletion of your personal information by contacting us at info@mydoorman.ai.
Residents of certain states may have additional rights under applicable state privacy laws. We will respond to privacy requests as required by applicable law.
10. Children’s Privacy
The Site and Service are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
Doorman AI Corp.
Email: info@mydoorman.ai